Solutions
A hosted ACD system with powerful features
The best IP ACD solution
The OfficeSuite® Call Center
OfficeSuite®’s Automatic Call Distribution (ACD) feature is an easy and affordable way to improve customer interactions and employee performance. With OfficeSuite® ACD, even the smallest businesses can enjoy the benefits of Fortune 500-grade call center features without the enterprise-level cost.
Improve Communications With Customers And Prospects
With OfficeSuite® ACD, all incoming calls are answered in a timely fashion and routed to the correct person the first time. It enables your company to service more callers with greater efficiency without having to rely on voicemail.
A Cloud-Based ACD System Within Your Reach
Our hosted ACD system is completely integrated into OfficeSuite®, and offers the same cost-savings -- there is no equipment to buy, no additional IT staff required, no software to load, and no upfront costs or maintenance contracts.
Powerful Call Center Features
Increase your overall efficiency with world-class call center features, such as skills-based routing, call recording, whisper announcements, and customizable hold treatments.
Professional Company Image at an Affordable Price
Project a professional image that gives the perception of a larger corporation. Unlike other IP ACD systems, our solution delivers the call center features of PBX and stand alone ACD systems without the expense of on-site equipment or additional IT support.
Increase Flexibility and Scalability
Get anytime, anywhere access to the system through our web-based portal and scale up or down in response to changes in call volume. Tweak and test the call routing designs to optimize the customer experience.
Improve Quality Through Agent Evaluation
Gain insight into employee performance through real-time dashboards, call recording, and advanced evaluation and monitoring tools.
Easy Administration
Our solution has a built-in web-based Management Portal that allows you to make changes on the fly without involving your IT staff.
Powerful Information at Your Fingertips
Our reports give you agent level and service level statistics, as well as the ability to drill down for more granular information. Reports can break down call volume on an hourly, daily, and per queue basis. Key statistics include Abandoned Calls, Average Speed of Answer, Time per Agent, and Service Level.
Keep Your Business Running During A Disaster
Should your business have to close due to inclement weather or other such emergency, OfficeSuite® ACD will make it possible for you to continue operations by ensuring calls are answered even when workers can’t make it to the office.
Solutions in action:
"During our busy time, we have reduced the number of phone calls our tellers have to field by about 40%."
